Adding CRM integration, video chat, multiple departments and skillset based chat routing are nice features, but they also add significant complexity to the implementation and learning curve. I recommend starting with these basic features: When operators are signed out or marked offline, some chat systems replace the chat button with a popup form instead. If an operator isn't available to chat, simply hide the chat button altogether.
The chat button should only be visible to customers when operators are available to chat.
The downside is that installable solutions have dramatically higher initial costs and, in the case of hosted or colocated servers, ongoing monthly costs.
Your primary risk with live chat is customer impersonation and social engineering attacks.
View the Summer 2018 High School Program Schedule of Classes. Continuing Education can provide the perfect learning experience for you and connect you with the College of Du Page community.
Regular interaction with instructors is possible through online chat or video chat, email, phone, and online discussion areas dedicated to class questions and conversation.Our courses and workshops are offered on campus in Glen Ellyn and off-campus locations, including high schools, local businesses, and COD regional centers in Addison, Carol Stream, Naperville and Westmont.You do not need to apply to College of Du Page to register for Continuing Education classes.There are two main flavors of live chat systems: The primary difference between the two is who owns and operates the server hardware and live chat software.When getting started, I usually recommend starting with a hosted solution.